Customer Support Overview
BridgeHead Software has a global, dedicated team of technical support and engineering specialists who provide the highest quality support to our customers. Our objective is to provide your healthcare organization with the expertise and support you need to ensure you are receiving the maximum benefit from your investment in our software and to help you store, protect and share your clinical and non-clinical data.
BridgeHead offers three levels of support geared towards the needs of our healthcare customers:
- Standard Support (8x5)
- Premium Support (24x7)
- Platinum Support (24x7 with HDM Managed Service)
Multi-point Support Structure
Support services are delivered via a multi-point support structure and can be tailored to meet the needs of our customers:
- Technical Account Managers (TAM) – Perform proactive technical outreach to our customers to gain a better understanding of your overall environment and future objectives. Additionally, the TAM provides a resource for recommending various training courses and programs, as well as referring you to additional technical services.
- Technical Support Engineers (TSE) – Ensure the timely resolution of any difficulties, problems or challenges you encounter in the installation or use of our solutions. BridgeHead TSEs provide a comprehensive knowledge of the BridgeHead suite of products. The TSE also brings best practice and a wealth of knowledge in the utilization and how these products best perform in your technical environment.
We are happy to work with BridgeHead’s technical support engineers at any time. They have enhanced our customer experience and we’d like to recognize the quality of service they provide.Delmer Schlabach
Features & Benefits
Our aim is to deliver the highest quality support to our healthcare customers and we are proud to be known as the company “that always goes the extra mile for you.”
Highest Quality Support
We strive to be better than the rest
You’ll know the quality of our support organization when things go wrong and we deliver to your satisfaction
BridgeHead Customer Support is dedicated to your success
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IDC MarketScape: AICA / VNA Market and Vendor Assessment
IDC's 2016 MarketScape assesses Application Independent Clinical Archive (AICA) and VNA vendors and places BridgeHead Software as a Leader.
IDC Spotlight: The Role of Next-Generation Clinical Archives
IDC Health Insights explores the emergence of the Application Independent Clinical Archive (AICA) to solve the issue of creating a 360-degree patient view.
Frost & Sullivan 2016 Customer Value Leadership Award
BridgeHead receives Frost & Sullivan Award for Healthcare Content Management for successful deployments of HealthStore™ (a third generation VNA).