Customer and partner support is a way of life at BridgeHead Software. Our goal is to provide the highest quality support possible, ensuring you receive the maximum benefit from the software you have purchased.
BridgeHead aims to be known as the company that
always 'goes the extra mile' for its customers
and partners.
BridgeHead operates both a standard (8x5) and a premium (24X7) support service and we deliver a multi-point support structure:
- Account Executives who ensure that the software
you receive from BridgeHead provides value to
your organization and fits your needs.
- Technical Consultants from our Professional Services group who provide installation, configuration, and tuning assistance as well as product education.
- Customer Support Engineers from our Customer Support division who are responsible for ensuring the timely resolution of any difficulties, or problems, you may encounter in the installation and/or use of our products. Our engineers are well versed in the products they support, the manner in which our products are used and the environments in which they operate.
We strive to be better than the rest, to make your experience of BridgeHead a good one. In reality you only know if you are working with a good support organisation when things go wrong. That is when you are vulnerable and a vendor needs to perform. We hope you never have to test us on this, but if you do, be sure our aim is to "go the extra mile" on your behalf.
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