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Support

Customer support is a way of life at BridgeHead Software - our goal is to provide the highest quality service possible, ensuring you receive the maximum benefit from the software you have purchased.

We aim to be known as the company 'that always goes the extra mile' for its customers.

"As always your support was able to solve my issue.” - Russ Wardroup, Backup Administrator, Covenant Medical Center

BridgeHead operates both a standard (8 x 5) and a premium (24 x 7) support service and we deliver a multi-point support structure:

  • Account Executives
    Who ensure that the software you receive from BridgeHead provides value to your organization and fits your needs
  • Technical Consultants
    From our Professional Services group who provide installation, configuration, and tuning assistance as well as product education
  • Customer Support Engineers
    From our Customer Support division who are responsible for ensuring the timely resolution of any difficulties, or problems, you may encounter in the installation and/or use of our products. Our engineers are well versed in the products they support, the manner in which our products are used and the environments in which they operate.

We strive to be better than the rest, to make your experience of BridgeHead Software a good one. In reality you only know if you are working with a good support organization when things go wrong. That is when you are vulnerable and a vendor needs to perform. We hope you never have to test us on this, but if you do, be sure our aim is to 'go the extra mile' on your behalf.

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