Software Support Engineer - Degree Apprenticeship

Position Type:

Full-time, Degree Apprenticeship

Reports To:

Software Engineering Manager

Job Location:

Remote/Home Office – UK

Please email your résumé/CV, we will contact you if we are interested in considering you for the position.

Apply Via Email

Apprenticeship Benefits

  • Fully funded degree course – Digital and Technology Solutions Professional (Software Engineer) on day release (one day per week)
  • Support for coursework and projects
  • Mentoring by senior staff
  • 20% of working time dedicated to training outside term time
  • Travelling and learning expenses reimbursed
  • Competitive salary (currently £11,000 pa)
  • 20 days holiday (rising to 25) plus public holidays
  • High likelihood of a permanent, full-time job on satisfactory completion of degree

Benefits on Completion of Apprenticeship

  • Workplace Pension Scheme
  • Private Medical Insurance scheme
  • Permanent Health Income Protection scheme
  • Group Life Assurance scheme
  • Employee Assistance Programme

Primary Objectives and Responsibilities

  • Developing a deep understanding of the product codebase and the underlying technologies to gain an expert understanding of the product and how it is used by our customers
  • Determine the root cause of any support issue either independently or with the support of the development team
  • Primary point of contact for escalated support cases for the HealthStore product components
  • Working closely with the development team to support new developments
  • Providing internal support by provisioning and configuring test and demonstration systems for the Development, Quality Assurance and Test functions
  • Developing internal tools to automate repetitive or time-consuming tasks
  • Taking an active part in the software development lifecycle, including sprint planning, review and retrospective ceremonies and to work with other team members and stakeholders to support the development and delivery of quality software

Required Experience / Qualifications / Attributes

  • Grades BCC at ‘A’ level, BTEC level 3 or equivalent including Computer Studies or related subject
  • GCSE passes in Mathematics and English Language
  • Keen interest in technology with an aptitude for coding
  • Good personal and written communication skills
  • Familiarity with Microsoft Office or similar business applications
  • Able to work effectively in a team-based software development environment
  • Ideally living in North-East Surrey or South-West London to allow for face-to-face meetings

About BridgeHead Software

BridgeHead Software is 100% dedicated to healthcare. We are growing our business, both in EMEA and North America, selling to hospitals and hospital groups. Today, our software is used by over 1000 hospitals. Our Independent Clinical Archive provides clinicians access to patient data which would otherwise have been unavailable to them

We really care about the things that matter; each other and data management solutions that improve and save patient’s lives. We are a unique blend of individuals with diverse personalities, backgrounds and interests who are able to come together as a team and achieve great things for our customers. Why? Because we are bold and embrace change and we take care of our staff by helping them to achieve their full potential in a flexible working environment with a fantastic range of benefits and opportunities. The Development team of more than thirty people is striving constantly for improvement, and the Agile/Scrum philosophy extends from senior management through Product Management to every hands-on engineer.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.