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Careers

Positions currently available:

If you do not find a suitable position below, feel free to send your résumé/CV to info@bridgeheadsoftware.com and we will maintain it on file for future consideration. Please specify the kind of role you would like to be considered for.

Company Description

Since 1994, BridgeHead Software has been providing data and storage management software and services to customers.  Today, we are a leader in healthcare data management helping hospitals to manage, protect and leverage one of their most strategic assets, their clinical and administrative information.  BridgeHead is a profitable, rapidly growing business that provides a “high-energy” environment and a tremendous personal growth venue for employees.

Current Openings

Role: Technical Support Specialist
Reporting to: Director of Technical Support
Job location: USA

Job Overview

The position of Technical Support Specialist (TSS) is one of multifaceted tasking and requires strength in a variety of disciplines, including onsite installations, product consultancy (onsite and remote) and end user training. The TSS will possess sufficient core computing experience in order to develop BridgeHead product knowledge (internals and overall architecture) necessary to diagnose and resolve client issues. Excellent communication and strong customer facing skills are required. The TSS must possess a strong sense of dedication, independence, self motivation, be forward thinking, have a high energy level and be able to work remotely in a team environment.

Responsibilities

• Support related duties (50%)
Provide remote support on client systems via the use of direct VPN access or web based remote access tools. The TSS must diagnose, troubleshoot, and resolve reported client issues using product documentation, company created "how to" documents, researching on the internet, personal notes, or being assisted by teammates. In the event that the TSS is unable to resolve the problem, the issue must be turned over to senior members of the Support team via an established escalation path. Excellent client communication is a key element in customer satisfaction, so it is imperative that the client be kept informed of all activities related to their reported issue in a timely fashion. After gaining the requisite knowledge of the BridgeHead product suite, the TSS will be expected to be available to assist with 24x7 cover on a rotating basis, and is compensated for that activity.

• Onsite/remote product installation and training (50%)

The TSS is required to travel to customer sites for product installation and end user training. In some cases, this work may be delivered remotely in whole or in part. Use of the various remote system access tools will be employed for the delivery of remote assignments. Regardless of delivery method, the TSS must possess the ability to dynamically assess the client environment and deliver training in a fashion that is relevant to the client, or provide proper technical advice and solutions during installation engagements.

Qualifications

• Must possess 7 - 10 years of demonstrated success and experience supporting high technology solutions in the Windows and Unix environments (other platforms a plus)
• Knowledge of enterprise class backup software (Networker, Netbackup, etc.)
• Knowledge of storage management and technology (SAN, NAS, CIFS, etc.)
• Knowledge of databases, network, and system administration/management
• Ability to work as part of a worldwide support team
• Ability and willingness to travel up to 50%
• Strong oral and written communication skills
• Confident demeanor, excellent interpersonal skills
• Exposure to healthcare oriented computing and archiving a plus

How to Apply: Submit your resume and cover letter to HR.US@BridgeHeadSoftware.com.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.