Platinum Maintenance

Letting industry experts take care of your BridgeHead backups and archiving, saving you time and resource, while safeguarding your critical healthcare data.

Why You Should Let Us Manage Your BridgeHead Backup & Archiving Environment

Protection and recovery of healthcare systems and data continues to be a top priority for hospitals and health systems – even beyond their IT departments. Even with a backup and archiving solution in place, a lack of time, resources or domain expertise can often prevent or inhibit the effective protection of critical systems necessary for the smooth running of hospital operations.

Did You Know That:


of hospitals do not have a disaster recovery strategy in place at all


of the hospitals with a DR strategy in place have not tested it works

people have been compromised in more than 1,800 separate breaches since 2009


of hospitals scaled back or put an IT Project on hold due to a shortage in staffing






With the odds stacked against in-house IT departments, it’s no wonder that hospitals face challenges in ensuring their systems and data are adequately protected and recoverable in the event of data loss, system outage, hardware failures or larger disaster. But, we can help relieve some of the burden…

Why Our Customers Are Switching To Platinum Maintenance

Safe in the knowledge that your BridgeHead solution is doing its job – providing clean backups and archives for the protection of your hospital’s healthcare data – and one less thing for you to worry about
We take full responsibility for your BridgeHead environment: updates, configuration, monitoring, resolution of any software issues, and error alerting – so you can focus on other priorities
An extension of your IT team, BridgeHead technicians are highly qualified and industry-respected for their knowledge and experience of backup, archiving and storage for some of healthcare’s biggest names
We can easily accommodate additional existing or new hospital applications into the backup cycles and archiving processes we manage – in some cases without additional professional services costs
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Rochelle Community Hospital Customer Story

“We have been using the BridgeHead Platinum Service for over a year now and could not be happier. As a small hospital, our resources are spread thin. Having BridgeHead actively manage our EMR backup solution is one less item on the daily checklist. On occasion, when we do have an issue, I know who to call and who will be contacting me. With all the issues that come up each day I know protection of my EMR is taken care of.”

Scott Stewart | Information Services Manager

Features & Benefits


A fully outsourced service for data backup and archiving


Expert configuration and job monitoring


A continually optimized protection environment


24x7 coverage for Severity 1 failures


Proactive problem resolution


Daily check of overall system status


Annual review and report of BridgeHead backup and DR solution


Bi-annual or as required product upgrades


Onsite presence to support live data recoveries


Bi-annual environmental/strategy review meetings


Direct access to BridgeHead Platinum Maintenance Technicians


Multi-site Manager enables BridgeHead's support team to remotely monitor, access, and administer customers' backup environments

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Discover how our Platinum Maintenance team can take responsibility for managing your BridgeHead backup and archiving environment

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