MEDITECH Protection

BridgeHead’s MEDITECH Protection products guarantee your MEDITECH Health Care Information System (HCIS) is fully protected and recoverable in the event of a system outage, data corruption or loss, or major disaster.

Organizations worldwide have taken the serious decision to make a significant investment in the MEDITECH Health Care Information System (HCIS). This critical application underpins a facility’s entire operations. As a result, it is essential that the appropriate safeguards are put in place to ensure the application and its data is fully protected and recoverable in the event of a system outage, data corruption or loss, or major disaster. BridgeHead’s MEDITECH Protection capabilities are second to none, giving peace of mind to healthcare IT departments, knowing their MEDITECH systems and data are 100% safe. But, the perfect endorsement really comes from the fact that MEDITECH use BridgeHead’s technology for their own data protection, in-house.

“When customers would call up to complain that their backup didn’t work, they’d ask, “what do you use?” and we’d tell them to try BridgeHead Software.”

Phil Polimeno

Director of Corporate Technology, MEDITECH

BridgeHead offers a range of data and system protection products specifically designed for MEDITECH Health Care Information System (HCIS) environments. Working in close collaboration with MEDITECH for over 13 years, these products have been engineered to address:

  • How to overcome the challenges in creating a consistent backup of the MEDITECH database
  • How to reduce the stress of the backup load on overall system performance
  • How to decrease the time it takes to back up the massive number of very small files generated by the EMR application.

Today, BridgeHead’s MEDITECH protection products offer the market’s widest range of recovery options, meeting healthcare IT’s objectives and service level agreements, in the event of system failures, data losses and corruptions, or larger disasters. In essence, we help you reduce risk by creating a reliable, recent copy of all your data that can be easily brought back into live production quickly and predictably.

BridgeHead’s Integrated Serverless Backup (ISB) Agent

BridgeHead’s Integrated Serverless Backup (ISB) Agent works directly with the MEDITECH HCIS and the healthcare facility’s storage array to create a consistent ‘Point-in-Time’ copy of the MEDITECH data, which is stored separately, then accessed directly by the BridgeHead server to commence the backup. This protection method ensures that a full copy is both created, then protected, without imposing any load on the MEDITECH production servers during the backup process and, thereby, placing no impact on the performance of the MEDITECH HCIS. Backups can be made to directly to tape, disk or any other medium required by the healthcare organization. For recovery, the backup must first be fully restored – this requires the media to be available (often, in order to fully protect the backups that are created, copies must be taken offsite and/or copied to a secondary, secure location – these would need to be retrieved first).

For many healthcare organizations, this provides an adequate, robust protection solution for their MEDITECH environment. However, both BridgeHead and MEDITECH understood that the combined time of tape retrieval and restoring of the data may not be optimum for some organizations who potentially require a much quicker solution.

BridgeHead’s Integrated Disaster Recovery (IDR) Agent

BridgeHead’s Integrated Disaster Recovery (IDR) Backup Agent was born out of a further collaboration between BridgeHead and MEDITECH, primarily as they recognized some healthcare facilities required a solution that would provide quicker data recovery options.

In contrast to ISB, BridgeHead’s MEDITECH IDR Backup Agent makes an extremely quick copy of the MEDITECH data within the storage array itself – largely by leveraging the storage array features of the device in situ (where applicable). In this instance, the IDR Agent makes the copies using space efficient storage array snapshots, where only the changed parts of a volume need to remembered (unchanged data is sought from the original source). This allows multiple copies of the MEDITECH data to be maintained without consuming lots of storage space. Plus, the IDR copies are directly accessible and immediately available from within the storage array, thereby providing a resource for instant recovery. In our experience, most recoveries today are likely to use an IDR copy that can either be instantly restored or that can be provided to MEDITECH to enable them to repair the healthcare facilities’ live system.

Which solution is right for you?

Which solution is right for you?

The easiest way to answer this question is to determine what your Recovery Point Objectives (RPOs), i.e. how far back from the time of disaster you would like to go to restore a backup; and Recovery Time Objectives (RTOs), i.e. how long you would like it to take you to restore a backup to an operational status. Where you have more relaxed RPO and RTO requirements, BridgeHead’s ISB Agent would more than suffice. However, if you have demands for more frequent backups or quicker restores, BridgeHead’s IDR Backup Agent is more likely to meet your needs.

“With the BridgeHead solution, we have consolidated four separate backups into a single one, saving time and money. It’s a great system, and we expect to expand its use in the future.”

Joseph Leo System

Administrator, Upper Allegheny Health System

Steps to a successful backup of MEDITECH’s Health Care Information System (HCIS)

Optimized protection for your MEDITECH SCA module


When MEDITECH’s SCA module was introduced to underpin the Electronic Medical Record (EMR), it initially created a number of problems for healthcare facilities looking to back up the application. Due to the very large volume of tiny files generated, the nature of those files (they are largely static, i.e. highly unlikely to change and very rarely accessed) and the resulting massive storage requirements, BridgeHead believed there must be a better way to protect the MEDITECH SCA system and data.

With BridgeHead’s Healthcare Data Management Solution (HDM) for MEDITECH SCA, safeguarding your MEDITECH SCA module splits into a two-part process in order that the optimum protection method is used for the respective components of the application – namely combining archiving and backup techniques for best effect.

For the static MEDITECH SCA data, the BridgeHead’s HDM Solution for MEDITECH SCA migrates it to secondary storage utilizing archiving instead of trying to save all data within a backup cycle. We enable you to make multiple copies of individual files onto different media, thereby removing the data from the primary storage and reducing the size of the backup. The remaining system is protected using BridgeHead’s ISB or IDR product, ensuring the entire MEDITECH SCA module is fully protected and easily recoverable in the case of system failures or outages, data losses or corruptions or larger disasters.

“In the short term, BridgeHead’s HDM Solution provides us with the backup and archiving capabilities we need to secure and protect our vital HCIS data, for example. But, as it is a modular solution, it enables us to add components and scale our environment in the most cost-conscious way over the next five years, and beyond, to suit our requirements. As an open, flexible, vendor-agnostic platform, BridgeHead’s HDM Solution will grow with our data whether it’s on servers, tape or even a disk-to-disk system.”

Brian Evans

IT Director, Community Medical Center (CMC)

“MEDITECH is glad to acknowledge and celebrate our 10 years’ association with BridgeHead Software as providers of backup and archival storage products to our customers. A relationship lasting 10+ years is not something that happens by accident. Both sides have worked hard for this, but the real winner here is our customers. This has been a good partnership for all concerned, and we look forward to many more years.”

Chris Anschuetz
Senior Vice President of System Technology
MEDITECH

Features & Benefits

BridgeHead’s MEDITECH Protection suite is the industry’s leading solution for the comprehensive protection of the MEDITECH HCIS.

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Unrivaled Innovation

Unmatched track record for innovation for the protection of MEDITECH solutions, collaborating with MEDITECH themselves on new initiatives for over 13 years

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Offering Application-aware Protection

Utilizes a combination of backup and archiving techniques to provide an application-aware protection strategy for systems and their objects

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Optimizing Recovery

Provides a better platform for recovery, both in terms of speed, ease of use and reduced data loss

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Support For All Certified Storage

The only MEDITECH partner to offer full support for all certified SAN storage arrays, including HP, Dell, EMC, IBM and NetApp

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Working With Existing Backup Tools

Vendor neutrality allows RAPid to work with a healthcare organization’s existing third-party backup products where required

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Providing Full Data Management

Part of a single, consolidated Healthcare Data Management (HDM) Solution for all applications and data in the healthcare organization – reducing costs and administrative burdens

You may also be interested in:

Healthcare Data Management for MEDITECH HCIS

A close working relationship between partners BridgeHead & MEDITECH, helps their customers safeguard their healthcare data →

Why BridgeHead? Unique Capabilities for MEDITECH

Bridgehead offers unique capabilities in MEDITECH HCIS environments and can help you optimize data management throughout your healthcare facility →

BridgeHead ISB/IDR – Complete Protection for your MEDITECH Data

1200+ healthcare organizations worldwide have chosen BridgeHead Software as we provide the only reliable data protection solution working on every MEDITECH-certified SAN →

Fraser Health Authority

One of Canada’s largest healthcare authorities implemented BridgeHead ISB/IDR for their MEDITECH environment to solve performance degradation →

If you would like more information or to arrange to speak to one of our technical account managers, contact us.

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