Platinum Maintenance

Letting industry experts take care of your BridgeHead backups and archiving, saving you time and resource, while safeguarding your critical healthcare data.

Protection and recovery of healthcare systems and data continues to be a top priority for hospitals and health systems – even beyond their IT departments. Even with a backup and archiving solution in place, a lack of time, resources or domain expertise can often prevent or inhibit the effective protection of critical systems necessary for the smooth running of hospital operations.

Did You Know That:

%

of hospitals do not have a disaster recovery strategy in place at all

%

of the hospitals with a DR strategy in place have not tested it works

people have been compromised in more than 1,800 separate breaches since 2009

%

of hospitals scaled back or put an IT Project on hold due to a shortage in staffing

HARDWARE / IT

FIRE

WATER

STRUCTURAL

HUMAN

With the odds stacked against in-house IT departments, it’s no wonder that hospitals face challenges in ensuring their systems and data are adequately protected and recoverable in the event of data loss, system outage, hardware failures or larger disaster. But, we can help relieve some of the burden…

Platinum Maintenance: Let Us Manage Your BridgeHead Backup & Archiving Environment

Safe in the knowledge that your BridgeHead solution is doing its job – providing clean backups and archives for the protection of your hospital’s healthcare data – and one less thing for you to worry about

We take full responsibility for your BridgeHead environment: updates, configuration, monitoring, resolution of any software issues, and error alerting – so you can focus on other priorities

An extension of your IT team, BridgeHead technicians are highly qualified and industry-respected for their knowledge and experience of backup, archiving and storage for some of healthcare’s biggest names

We can easily accommodate additional existing or new hospital applications into the backup cycles and archiving processes we manage – in some cases without additional professional services costs

“We have been using the BridgeHead Platinum Service for over a year now and could not be happier. As a small hospital, our resources are spread thin. Having BridgeHead actively manage our EMR backup solution is one less item on the daily checklist. On occasion, when we do have an issue, I know who to call and who will be contacting me. With all the issues that come up each day it is nice to know protection of my EMR is taken care of.”

Scott Stewart | Information Services Manager
ROCHELLE COMMUNITY HOSPITAL

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Rochelle Community Hospital Customer Story

Features & Benefits

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A fully outsourced service for data backup and archiving

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Expert configuration and job monitoring

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A continually optimized protection environment

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24x7 coverage for Severity 1 failures

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Proactive problem resolution

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Daily check of overall system status

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Bi-annual or as required product upgrades

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Onsite presence to support live data recoveries

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Bi-annual environmental/strategy review meetings

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Direct access to BridgeHead Platinum Maintenance Technicians

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Annual review and report of BridgeHead backup and DR solution

You may also be interested in:

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Platinum Maintenance Infographic

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Platinum Maintenance Service

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Platinum Maintenance Datasheet

Discover how our Platinum Maintenance team can take responsibility for managing your BridgeHead backup and archiving environment

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