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Healthcare Data Matters Newsletter Issue 2

Apr 15, 2024

July 2024

Healthcare Data Matters

Welcome to our second edition of our global newsletter, “Healthcare Data Matters”. In this edition, we have information about latest product releases, a fantastic video chat with one of our US customers (Mount Graham Regional Medical Center) about their experience of a recent cyberattack, a new customer story featuring the Government of Jersey’s implementation of BridgeHead’s Clinical Data Repository to underpin its diagnostic imaging strategy, we introduce our new Healthcare Data Matter video series, as well as a host of new blogs, and more.

Blog, PR & News

Encouraging the next generation of women in tech

Women in Tech (Global)
Image of fingers using a touch screen with mutliple characters showing and the words "attack" and "vulnerability"in red
One of our most popular blogs this year was in celebration of International Women’s Week where Deborah Mason, one of BridgeHead’s Professional Services Engineers, shares her remarkable journey from military life to the tech world. From her early days navigating the complexities of communication technologies in the Royal Navy, to her invaluable contributions in healthcare IT at the NHS, and her more recent role at BridgeHead Software, Deborah’s story is one of resilience, determination, and a relentless pursuit of excellence. Read the full blog here.
Bowl of red soup containing spaghetti letters

What is this Clinical Data Repository thing anyway?

HealthStore (Global)

In his usual humorous style, Adam Coombes, HealthStore® Product Owner, unravels some of the three letter acronyms often (incorrectly) used to describe what BridgeHead’s HealthStore solution is and what it does. Read the full blog here.

BridgeHead presenting HealthStore at the HIMSS Interoperability Showcase

Implementing shared care records with external FHIR repositories…how hard can it be?

HealthStore (Global)

During the recent HIMSS Interoperability Showcase, BridgeHead demonstrated a shared care record in action with the successful integration and data exchange with EPIC, Oracle Health, and the CDC. Read about our experiences and lessons learned here.

Frustrated clinician experiencing downtime of his radiology PACS solution

The system is down! How a Clinical Data Repository saved the day

HealthStore (UK&I)

In the first of a two part blog, Pedro Carvalho, one of BridgeHead’s Solutions Architects, discusses why a Clinical Data Repository came to the rescue for a healthcare customer whose PACS went down! Read the full blog here.

Also, check out our recent Cyberattack Mitigation blog series (4 blogs in total) using the links below…

Bowl of red soup containing spaghetti letters

Arming the healthcare enterprise for cyberattack risk mitigation

Bowl of red soup containing spaghetti letters

The hidden vulnerabilities in Healthcare Data Management

BridgeHead presenting HealthStore at the HIMSS Interoperability Showcase

Reducing disruption to clinical operations following a cyberattack

Advancing recovery architectures in a cybercrime world

Still want more?

In this Newsletter, we’re only able to publish a small, select number of blogs. But, if you’re interested, you can explore other content in our blog library….

More Blogs Please!

Product Information

This section provides the latest product updates regarding BridgeHead’s HealthStore® Clinical Data Repository and RAPid™ Data Protection solutions.

HealthStore® 24R1 Release

Product Release Notice (Global)
RAPid Overview Page Feature Image
The latest HealthStore release, HS 24R1, provides the ability to interoperate with external systems that support FHIR and then present reports and results in a single patient view. This functionality allows HealthStore to speak to clinical systems, such as Oracle Health and Epic (as well as other instances of HealthStore); and aggregate that data under a single patient. This is in addition to HealthStore’s ability to ingest and store information from diagnostic systems allowing customers to build a longitudinal view of the patient, which can then be made available to a range of users in different capacities. To see how this works in a real life situation, check out the recent blog titled: “Implementing shared care records with external FHIR repositories… how hard can it be?”

Need help with your HealthStore® upgrade?

If you would like our Professional Services team to upgrade you to the latest version of HealthStore, we would be happy to provide you with a quote.

Request a quote

RAPid 24A Release

Product Release Notice (Global)
RAPid Overview Page Feature Image
BridgeHead is excited to announce the latest release of our RAPid™ Data Protection solution, RAPid 24A. RAPid 24A is focused on enabling our end-user customers to improve efficiencies in their day-to-day backup tasks – essentially, getting more done in less time. This release is part of BridgeHead’s ongoing initiative to make data protection operationally easier while extending the end-user feature set. We’ve highlighted a few of the benefits RAPid customers can expect from the 24A release, including:

  • Less time to perform RAPid software upgrades
  • Simpler license management
  • Faster creation of public Cloud recovery points
  • Seamless adoption for Dell offerings
  • Uncomplicated Linux protection.

Need help with your RAPid™ upgrade?

If you would like our Professional Services team to upgrade you to the latest version of RAPid, we would be happy to provide you with a quote.

Request a quote

Professional Services

The benefits of being 100% dedicated to healthcare 

As BridgeHead Software is a health tech company, this healthcare focus carries through to our Professional Services, which are designed to enhance and streamline our customers’ healthcare operations. But why does our healthcare specificity matter to customers?Quote - We only do healthcare! - BridgeHead

Over the last 30 years, we’ve accumulated extensive healthcare knowledge and experience that enables us to better understand our customers’ problems and environments. Let’s look at one of the common challenges we are helping healthcare organizations solve today: the need to retire replaced or outdated legacy applications whilst retaining and leveraging the valuable patient, clinical, and administrative data those systems contain. When it comes to decommissioning legacy healthcare systems – whether EHRs, laboratory systems (LIMS), imaging applications (such as PACS and RIS), and more; we are familiar with the underlying infrastructures; we know about data models and schemas in healthcare applications; we understand how to extract, transfer, and load data from these systems into our Clinical Data Repository (ensuring it meets the appropriate quality gates and is correctly assigned to the right patient identifiers which, in some cases, are many and varied); and we provide Prince2 project management to ensure customer initiatives are completed on time and on budget.

It’s cases, such as these and more, where our customers tell us again and again that our long-standing healthcare experience makes all the difference.

Did you know?

… our Professional Services go beyond simply installing BridgeHead solutions. Our portfolio extends to offerings such as Consultancy Services, Health Checks, and Discovery Workshops. Our Consultancy Services provide strategic guidance and tailored solutions to help our customers achieve their specific goals. Health Checks focus on technological assessments that evaluate customer sites and offer recommendations to ensure their BridgeHead solutions are running optimally. By contrast, Discovery Workshops facilitate a deep dive into the way healthcare organizations’ manage and use their data, uncovering opportunities for improvement and innovation. And all of these delivered by a dedicated and experienced team of healthcare technology specialists. If you’re interested in learning how our Professional Services portfolio could help your healthcare organization, we’d be happy to discuss your requirements.

Interested in learning more?

Set up a call with BridgeHead’s Professional Services team to learn more about our Consultancy Services, Health Checks, and Discovery Workshops.

Book A Call

Customer Corner

In this edition, we have focused on two of our customers: Government of Jersey and Mount Graham Regional Medical Center (see below). However, if you’d like to read about some of our other customers’ journeys with BridgeHead, feel free to explore the references section on our website.

Government of Jersey Testimonial Logo

Government of Jersey overhauls management of its diagnostic imaging

Customer Story (UK&I)
As a key part of its digital transformation initiative, the Government of Jersey’s Health and Community Services team chose BridgeHead’s Clinical Data Repository, HealthStore; to underpin its Enterprise Imaging strategy. By implementing HealthStore, it is able to remove the departmental imaging silos that placed unnecessary and avoidable demands on staff time by efficiently storing, protecting, and providing ready access to its imaging data across the organization. Read the full story here.

Video Chat – “Cyberattack at Mount Graham – The Event, The Recovery, The Aftermath”

Video (US)
In this video interview (27mins) Mount Graham’s Director of Information Technology And Security Management, Justin Millar; talks to BridgeHead’s Bobby Edwards about the ‘before, during, and after’ of a recent cyberattack at the hospital. In this frank and open exchange, they explore ‘what went right?’, ‘what went wrong?’, what lessons were learned, and the resulting changes Justin has since implemented as ‘the new normal’! You won’t want to miss this real-world examination of the life of a hospital following a cyber event. Watch the video here.
Image of Justin Millar from Mount Graham Regional Medical Center

Would you like your story to be showcased?

We’re very proud of our customers’ accomplishments and successes. If you wish to see your BridgeHead story highlighted in our upcoming newsletter, please reach out to the Marketing Team.

Yes I'm Interested

Latest Webinars & Videos

Below you will find BridgeHead’s latest webinars and videos, including our new Healthcare Data Matters video series that examines a range of topics from the importance of interoperability to cyberattack mitigation and more.

On-demand Webinar (62mins)

How to fortify your healthcare data and applications against cyberattacks

Customer Webinar (US)
Your systems have been breached – you are under attack! Would your confidence be higher if you had reduced your attack surface, minimized the need for manual operations for clinical continuity, and had a proven disaster recovery plan ready to roll out?

For an in-depth look into fortifying your resilience against cyberattacks,watch the webinar here.

How to FHIR enable your legacy healthcare data

Healthcare Data Matters Series (Global)
In this video, BridgeHead’s Tim Kaschinske and Jamie Clifton talk about how healthcare organization’s data is trapped in legacy applications. As these applications do not support current data standards, such as FHIR, how can providers ensure easy access to this data for the needs of modern healthcare organizations? Watch the full video here.
How To FHIR Enable Your Legacy Healthcare-Data

On-demand Video (12mins)

Is Your Clinical Data Repository Resilient To Cyberattack Video

On-demand Video (15mins)

Is your Clinical Data Repository resilient to cyberattack?

Healthcare Data Matters Series (Global)
There is no question that healthcare is one of the most targeted industries for cyberattack. In this video, BridgeHead’s Bobby Edwards and Jamie Clifton discuss why it’s critical that a healthcare provider’s Clinical Data Repository (CDR) is not only resilient to cyber events, but how it can underpin your cyberattack response and mitigate the impact of ransomware and malware. View the full video here.

How to recover from a cyberattack in 3 days?

Healthcare Data Matters Series (Global)

Research shows the average time to fully recover from a cyber event is 73 days! For a healthcare provider, this has far reaching consequences – clinically, operationally, and financially. In this video, BridgeHead’s Glenn Martin and Jamie Clifton discuss how we helped a customer to successfully recover their EHR following a cyberattack in 11 days; and how this could be further improved to just 3 days. View the full video here.

Is Your Clinical Data Repository Resilient To Cyberattack Video

On-demand Video (14mins)

VIDEO: What Are Legacy Applications And Why Are They A Problem?

On-demand Video (3mins)

What are legacy applications and why are they a problem?

Video (UK&I)
In this short video, BridgeHead’s Rohan Anwar and Jamie Clifton discuss a recent news article on legacy applications in the NHS outlining the 3 distinct categories of legacy systems, a summary of some of the negative impacts these have on NHS organizations, and explore long-term strategies to extract, manage, and leverage data from those legacy systems. Watch the video here.

Want to be a movie star?

OK, not quite. But, if you’re a BridgeHead customer, you’re not camera shy, and are open to having an informal, recorded video chat on healthcare related topics, we’d like to talk to you about participating in our Healthcare Data Matters video series. Email us if you’re interested in exploring further.

Learn More

Helpful Resources

In this section, we have compiled some resources we hope you will find interesting. But, feel free to explore our library of assets ranging from whitepapers and datasheets to customer case studies and videos.

Thumbnail of the HealthStore animated explainer video

Mitigate your risk after a cyber event

Web Page (Global)
Healthcare organizations are one of the most commonly targeted by unscrupulous bad actors looking to disrupt services and extort money. Now, more than ever before, healthcare providers are being subjected, daily, to attempts to penetrate their networks and systems. It’s now generally recognized that it’s not a case of ‘if’ a cyberattack is successful, but ‘when’. Learn how BridgeHead can help.

Enterprise Imaging re-imagined

eBook (Global)
Are you ready to re-imagine your Enterprise Imaging strategy? Learn ten reasons why traditional Vendor Neutral Archives (VNAs) fail to deliver; and how a future-proof, next-generation VNA can underpin your Enterprise Imaging strategy by consolidating, storing, protecting, and sharing ALL of your medical images and associated data. Download the eBook here.
Thumbnail of the HealthStore animated explainer video

Your ideas and feedback are always welcome

If you have any feedback or suggestions for things you would like to see included in future issues, please email the Marketing Team.

Contact Us

Newsletter Contents

  • Blogs, PR & News
  • Product Information
  • Professional Services
  • Customer Corner
  • Latest Webinars & Videos
  • Helpful Resources

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Latest News & Press Releases

  • BridgeHead’s HealthStore® named “Best Healthcare Data Repository Solution” in 2025 MedTech Breakthrough Awards May 6, 2025
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