Technical Administrator 

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Position Type:

Part-time/Hourly

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Reports To:

Director, Global Professional Services

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Job Location:

Remote/Woburn, MA USA

 

Please email your résumé/CV, we will contact you if we are interested in considering you for the positions.

Apply Via Email

Job Overview

The Professional Services Technical Admin will be responsible for providing administrative support for the BridgeHead Professional Services team. Primary responsibilities will be working with our customers and partners to schedule delivery of our RAPid product. Using Salesforce, the Technical Admin will break down large cases into smaller deliverable cases, and assign cases to Services team members. The Technical Admin will also be responsible for reporting the current forecast and workload to the Director of Global Professional Services. At times, and under the direction of management, the Technical Admin will assist with scheduling of meetings, events, and travel.

BridgeHead is an international company, and as such the Professional Services Technical Admin will be required to work with clients that are located outside of the US.

Responsibilities and Competencies

  • Working with a cross-functional team and subject matter experts to define and communicate project prerequisites with customers.
  • Ensure customer and site readiness before engagements
  • Updates and reports for both EMEA and US services forecast.
  • Scheduling of Professional Services resources for RAPid engagements.
  • Breakdown large cases into smaller cases to recognize services work performed in the month and/or quarter.
  • Scheduling meetings, events, and travel as needed.

Required Experience/Qualifications

  • One to three years of office administration work experience and one year of hands-on computer experience.
  • Proficient in personal computer applications, Microsoft Outlook, Word, Excel, and PowerPoint.
  • Ability to analyze, explain, and communicate project prerequisites to the customer.
  • Comfortable interacting across multiple levels of the organization and liaise with other departments.
  • Strong attention to detail and the ability to address multiple requests simultaneously to meet deadlines.
  • Salesforce experience a plus.

Soft Skills

  • Independent problem-solving, self-motivated, and positive customer service attitude.
  • Ability to work independently/remotely without direct supervision as part of a worldwide organization.
  • Apply discretion and judgment in discussing confidential information.
  • Open and flexible demeanor.
  • Ability to travel occasionally travel to the corporate office, no more than 10% travel.

How to Apply

Please email your résumé/CV, we will contact you if we are interested in considering you for the positions.

Apply Via Email

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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