Customer Support Overview
BridgeHead Software has a global, dedicated team of technical support and engineering specialists who provide the highest quality support to our customers. Our objective is to provide your healthcare organization with the expertise and support you need to ensure you are receiving the maximum benefit from your investment in our software and to help you store, protect and share your clinical and non-clinical data.
BridgeHead offers three levels of support geared towards the needs of our healthcare customers:
- Standard Support (8×5)
- Premium Support (24×7)
- Platinum Support (24×7 with HDM Managed Service)
Multi-point Support Structure
Support services are delivered via a multi-point support structure and can be tailored to meet the needs of our customers:
- Technical Account Managers (TAM) – Perform proactive technical outreach to our customers to gain a better understanding of your overall environment and future objectives. Additionally, the TAM provides a resource for recommending various training courses and programs, as well as referring you to additional technical services.
- Technical Support Engineers (TSE) – Ensure the timely resolution of any difficulties, problems or challenges you encounter in the installation or use of our solutions. BridgeHead TSEs provide a comprehensive knowledge of the BridgeHead suite of products. The TSE also brings best practice and a wealth of knowledge in the utilization and how these products best perform in your technical environment.
Are you using the latest software?
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BridgeHead strongly recommends using the most recent software release for maximum performance and security. Earlier releases should be upgraded to maintain full support. For more details on release contents, please contact us.
Features & Benefits
Our aim is to deliver the highest quality support to our healthcare customers and we are proud to be known as the company “that always goes the extra mile for you.”