Customer Support

Customer Support Overview

BridgeHead Software has a global, dedicated team of technical support and engineering specialists who provide the highest quality support to our customers. Our objective is to provide your healthcare organization with the expertise and support you need to ensure you are receiving the maximum benefit from your investment in our software and to help you store, protect and share your clinical and non-clinical data.

Support Levels

BridgeHead offers three levels of support geared towards the needs of our healthcare customers:

  • Standard Support (8×5)
  • Premium Support (24×7)
  • Platinum Support (24×7 with HDM Managed Service)

Multi-point Support Structure

Support services are delivered via a multi-point support structure and can be tailored to meet the needs of our customers:

  • Technical Account Managers (TAM) – Perform proactive technical outreach to our customers to gain a better understanding of your overall environment and future objectives. Additionally, the TAM provides a resource for recommending various training courses and programs, as well as referring you to additional technical services.
  • Technical Support Engineers (TSE) – Ensure the timely resolution of any difficulties, problems or challenges you encounter in the installation or use of our solutions. BridgeHead TSEs provide a comprehensive knowledge of the BridgeHead suite of products. The TSE also brings best practice and a wealth of knowledge in the utilization and how these products best perform in your technical environment.
We are happy to work with BridgeHead’s technical support engineers at any time. They have enhanced our customer experience and we’d like to recognize the quality of service they provide.
Delmer Schlabach

Systems Analyst, Hospital General Menonita

Are you using the latest software?

Release Name Release Date
20A SP1 Nov 2020
20A July 2020
19B Dec 2019
19A Jun 2019
18A Jan 2019

BridgeHead strongly recommends using the most recent software release for maximum performance and security. Earlier releases should be upgraded to maintain full support. For more details on release contents, please contact us.

Features & Benefits

Our aim is to deliver the highest quality support to our healthcare customers and we are proud to be known as the company “that always goes the extra mile for you.”


Highest Quality Support

We strive to be better than the rest

Deliver Satisfaction

You’ll know the quality of our support organization when things go wrong and we deliver to your satisfaction

Dedicated Support

BridgeHead Customer Support is dedicated to your success

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Discover how BridgeHead Software can help.

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