Focus On People – an interview with Graham Belcher
Continuing our series of staff interviews, we chatted to our Principal Professional Services Engineer, Graham Belcher, about life at BridgeHead, his hopes for healthcare and the three challenges customers face when implementing new technology.
What is your role at BridgeHead?
My role is to deploy our software for our customers, ensuring they get a fully functioning system that delivers the solution that was sold to them.
How long have you worked at BridgeHead?
I have been with BridgeHead since the company was founded over 25 years ago. Before that I worked with several of the others involved in setting the company up.
How has healthcare data management changed since you have been with BridgeHead?
We have seen a vast growth in the volume of data and a move away from paper and film during BridgeHead’s 25+ years.
What drives you forward to do the best for customers every day?
A combination of the relationships I have developed with them and the ethos of the company, which has a genuine concern for its customers.
What are the three key challenges that healthcare customers face when implementing new technologies?
Interoperability, reliability and implementation timescales.
What is your proudest achievement while with BridgeHead?
Our HealthStore deployments with the England and Wales Cricket Board, Gateshead Health NHS Foundation Trust and Homerton University Hospital Foundation Trust. Over the years our solutions have grown tremendously in terms of complexity, and these customers are right at the top in the overall complexity of scope and the solution delivered.
In your view, what has been the most important innovation in healthcare in the last 25 years?
The latest cancer treatments that target the cancerous cells, even though it has not had time to prove itself widely just yet!
Describe what BridgeHead means to you in 15 words or less
BridgeHead is a stimulating and friendly working environment.
What are your hopes for the healthcare industry?
My main hope is that it will retain its personal touch with a real concern for its workers and patients, despite the drive for ever increasing efficiency. I also hope that it can leverage the data that it holds to improve treatment outcomes.
Is Your Organization Looking to perform its best in Every Patient Interaction?
In hospitals, a full patient history is often dispersed across EPR solutions, siloed departmental systems, archives of supporting paper documents, and the increasing array of legacy applications. Add to this the need to share patient data and the situation is exacerbated further. Ultimately, this complex web of data sources, and the associated workflows, inhibits clinicians from doing the job in hand, delivering quality patient care. In this previously recorded webinar, we will explore whether the idea of a 360-degree view of a patient is realistic or a pipedream?.